Shipping Policy

ZHomesFurniture.com  |  Malaysia

Delivery Charges

Delivery, Assembly & Timelines

• Delivery coverage: nationwide across Malaysia.
• Standard production and delivery timeline: approximately 30 days.
• Delivery timelines are estimates only and not guaranteed.
• Delivery Charges are calculated at the checkout.
• Delays due to production, logistics, weather, political conditions, strikes, or other external factors are non-compensable.
• Assembly included at no charge in cities with ZHomes Furniture stores.
• In cities without stores:
  • Standard: delivery only
  • Optional assembly: available at additional cost
• Risk of loss passes to the customer upon delivery.

Inspection, Acceptance & Damage Reporting

• Customers must inspect all products at delivery.
• Any transit damage must be:
  • Identified at the time of delivery
  • Reported immediately to ZHomesFurniture.com and delivery personnel
• Acceptance of delivery constitutes confirmation that products are in satisfactory condition, except latent structural defects covered under warranty.
• Claims reported after delivery completion will not be entertained.

Customer Responsibilities (Measurements & Access)

• Customers are solely responsible for:
  • Door widths, staircases, elevators, corridors, and floor access
  • Structural integrity of floors, walls, and access points
• ZHomesFurniture.com is not liable for:
  • Inability to deliver due to access restrictions
  • Damage caused during delivery or movement where access is restricted
• Proceeding with delivery despite warnings constitutes acceptance of all risks by the customer.